0113 376 0318

COVID-19 Information

This page was last updated on 10 December 2021

Although we are an outdoor venue where the risk of transmissions is considerably lower, in-line with the latest Government update (see below) and published guidance for Working safely during coronavirus (COVID-19) – Events and attractions, and in the interests of protecting the safety and welfare of ALL our customers, performers, staff and contractors, we will be asking all visitors to observe the following safety measures:


On Wednesday 8 December, the Prime Minister announced that ‘Plan B’ was to be brought in to tackle the rise in Omicron cases. The updated measures include working from home where possible, mandatory COVID passes in nightclubs and other venues, and face coverings to be mandatory for more indoor venues. Click here to stay up to date with the latest advice and guidance.


In England, face coverings are now required by law in most indoor public places and on public transport. This includes visitor attractions and entertainment venues (museums, galleries, cinemas, indoor theatres, concert halls, cultural and heritage sites, indoor areas at aquariums, zoos and visitor farms, bingo halls, amusement arcades, adventure activity centres, indoor sports stadiums, funfairs, indoor theme parks, casinos, skating rinks, bowling alleys, indoor play areas including soft-play areas).

Face coverings are not currently required in hospitality venues where a premises or part of a premises is being used for an event where the main activities include eating, drinking and dancing. Face coverings should however be used in all indoor communal areas and crowded and enclosed spaces where you may come into contact with other people you do not normally meet.

  • Ice Rink

As a crowded and enclosed space, face coverings should be worn at all times inside the Skate Pavilion Marquee when changing your shoes and using the cloakroom. As outdoors, face coverings will not be required whilst skating out on the ice although is recommended and encouraged during busy sessions where you still may be in close contact with other persons.

  • Spirit of Christmas Igloo Bar

As a hospitality venue with open ventilation, face coverings are not mandatory whilst drinking, although it is recommended and encouraged whilst moving around the venue and may be in close contact with other persons.

Note: Some people, including children under 11, are exempt from having to wear face coverings in any setting. Furthermore, anyone with a health condition or disability, which means they cannot wear a face covering, has a reasonable excuse for not wearing a face covering.

We would also politely ask that all customers respect other people’s personal space. Please be thoughtful and be kind to one another at all times.


From 15 December, certain venues and events will be required by law to check that all visitors aged 18 years or over are fully vaccinated and must show their NHS COVID Pass, or an alternative proof of a negative test result, such as an email or text proof, to gain entry.

Under the current guidance, this is not a requirement for the Ice Cube @ Christmas event, although, please note that this may change subject to future review and updates from government.


Anyone who is currently self-isolating, has tested positive (PCR or Lateral Flow Test) or is displaying symptoms (shown below) should NOT turn up at the venue and will not permitted entry if they do. In these circumstances, you will be able to apply for a full refund by contacting the ticketing office by email at

The main coronavirus symptoms are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

Please note: around 1 in 3 people with COVID-19 do not have any symptoms. This means they could be spreading the virus without knowing it. Testing regularly increases the chances of detecting COVID-19 when you are infectious but are not displaying symptoms, helping to make sure you do not spread COVID-19 by staying at home and self-isolating immediately. Rapid lateral flow testing continues to be available free of charge. You can get tests from pharmacies or online. Find out more about how to get rapid lateral flow tests.

If you feel unwell but do not have COVID-19 symptoms, or your COVID-19 test is negative, you may still have an illness which could be passed on to other people. Many common illnesses, like the flu or the common cold, are spread from one person to another. Staying at home until you feel better reduces the risk that you will pass on an illness to your friends, colleagues and others in your community.

For further information and advice, please visit the NHS website or call the NHS 111 helpline.


To help reduce the risk of transmissions between customers, stewards and staff, only e-tickets will be issued for all ticketed events. Please ensure that you check your emails regularly, including any spam folders. However, if you do not have access to a mobile device, arrangements can be made to issue a paper ticket. For this and any other queries, please contact the ticketing office on 0113 376 0318 or email


To help reduce the risk of transmissions between customers, stewards and staff, we will continue to provide enhanced site cleansing services and additional hand sanitiser points located around the venue. Please use the sanitiser points where provided and continue to wash your hands regularly and for more than 20 seconds when using toilet facilities.


Getting fully vaccinated is recommended as the best way of protecting yourself and others against COVID-19. Evidence indicates that 2 doses of a COVID-19 vaccine provide very effective protection against hospitalisation. It usually takes around 2 to 3 weeks for your body to develop its protective response. To maintain this high level of protection through the coming winter where immunity is weaker, you should also consider a booster vaccine when offered.

Vaccines are offered to everyone over the age of 12 – find a clinic near you.

We thank you for your continued understanding and cooperation. We will continue to update this page as and when further government guidance is provided and encourage all customers to regularly keep checking back for the latest information.